Vulnerability Reporting

Vulnerability Reporting Channel 

If you believe you have discovered a security or privacy vulnerability in the products of Eureka Intelligent Technology Co., Ltd. (The following will be referred to as Eureka), you can fill out the template and send the security issue directly to psirt@eureka.com . You will typically receive an email confirmation from Eureka PSIRT within 24 hours.

Confidentiality Mechanism 

Throughout the entire vulnerability handling process, Eureka will strictly control the dissemination of vulnerability information, sharing it only with relevant personnel. At the same time, we also request that the reporter keep the vulnerability information confidential until our customers obtain a complete solution.

Response Scope

This vulnerability handling process applies to all hardware, software products or services provided by Eureka, including cloud platforms, apps or mini-programs on mobile phones, and hardware, software, and firmware of home appliances.